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Terms & Conditions
Despatch and Delivery
Despatch of all orders except mirrors will be made within approx 5-7 working days.  Mirrors may take a few days longer, but should be no more than 14 days.  If you have an urgent requirement we have a priority service available and will usually be able to help.  If for any reason the timescales cannot be honoured you will be informed.
Delivery charges are calculated automatically the the web site when you add to your shopping cart.  Goods are despatched using either Royal Mail or our nominated parcel carrier on a next day service.
Where delivery is made by our parcel carrier, the delivery charge is for 1 attempted deliveryonly.  Should you not be in to receive delivery and have not provided us with alternative delivery instructions your order will be taken back to the parcel carriers local depot to await collection by you.  If you request a re-delivery to the same address as originally provided, there will be an additional charge of £5.00 to cover the cost charged to us by our parcel carrier.  If you request re-delivery to a different address then the cost may be higher.  It is strongly advised therefore, that alternative delivery instructions are provided to us at point of order.
You are responsible for payment of any Customs and Import duties.
We ask that should your item fail to arrive in the allotted timescale, you advise us by email as soon as possible so that we may investigate with the parcel carriers.  Any dates quoted for delivery are approximate only and we will not be liable for any delay.  It is your responsibility to ensure that you order from us in adequate time to prevent any disappointment resulting from late shipment.
Returns & Cancellations
We are a very caring and approachable business and go to great lengths to ensure your items are delivered to you in perfect condition.  Occasionally, mishaps can happen and we guarantee you that we will do our very best to resolve the situation amicably and that your are totaly satisfied with your purchase.
Our cancellation and refund policy is set in accordane with   Distance Selling Regulations 2000 and other key regulations.
Custom Made Products
The vast majority of goods for sale on this web site fall into the category including all picture frames that can be selected and priced using a photo of a section of moulding and where dimensions can be entered for pricing purposes, and mounts.  Note that any product referred to as being in a "standard size" does not mean it is ready made or off the shelf.  We are a custom frame manufacturer and all sizes are made to order.
Where bespoke goods have been supplied correctly, we are not able to offer any exchanges or refunds.
Where an order for bespoke product has entered production and work has commenced we will be unable to cancel the order.
Ready-made Products
A few of the products on our website are off the shelf such as Swept and Decorative frames.
You have a 7 day cooling off period from date of receipt of your order in which to decide if you wish to keep goods.  If you decide to return the goods you must do so at you own expense and in the original packaging.  If the goods are received here in a re-saleable condition we will refund your credit card the value of the product(s)  within 30 days.
Damaged or Faulty Goods
If your goods are damaged in transit or faulty, please notify us within 3 days of receiving them.  Please keep all the packaging material until you are satisfied with the goods and we will arrange to have the item(s) returned at our expense.  You will be given the option to have the product replaced at no charge to you on a convenient date.

Whilst we attempt to be as accurate as possible with the information on the website, there is always a risk of human error and we cannot be held liable for any inaccuracies arising as a result. We will use all reasonable endeavours to correct errors and omissions as quickly as is practical.

Please be aware that the content of the web site shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you we suggest you contact us for advice prior to ordering as we cannot accept responsibility after the goods have been delivered.

Picture Frames Direct will not under any circumstances be liable for any consequential loss as result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.

You may not download or copy the content and other downloadable items displayed on the website. Copying or storing the contents of the website is strictly forbidden.